ca333 Privacy Policy
ca333 places the highest importance on the security of your personal information. This policy explains how we use and protect your data.
1. Introduction and Purpose
ca333 ("we", "us", or "the platform") is an online gaming service operated for players in Bangladesh. We believe that every user's personal information is their own asset, and it is our responsibility to keep it secure.
This privacy policy describes what information we collect, why we collect it, how it is used, and what measures we take to protect your data. By using the ca333 website, you are considered to have agreed to the terms of this policy.
This policy may be updated from time to time. In the event of changes, we will publish the new version on the website and, where possible, notify you by registered email. We therefore recommend reviewing this page regularly.
2. What Information We Collect
ca333 collects only the information that is necessary for the smooth operation of the platform, secure transactions, and improving your experience.
Personal Identification Information
Information you provide at the time of registration:
- Full name and date of birth
- Email address
- Residential address and country
- National ID card or passport number (for verification)
Contact and Transaction Information
Information generated during account use:
- Mobile number (for bKash, Nagad, Rocket, Upay verification)
- Deposit and withdrawal history and amounts
- Partial bank account details (full account number is not stored)
- Communication details sent via live chat and email
Gaming Activity Information
Information relating to your activity on the platform:
- Game session history and bet records
- Bonus claims and wagering activity
- VIP level progress and points history
- Responsible gaming settings and limits
Technical and Browsing Information
Information collected automatically:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Date, time, and page visit information when accessing the site
3. Purpose of Using Information
ca333 uses collected information for the specific purposes listed below. No information is used or stored without reason:
To handle registration, login processes, identity verification (KYC), and ensure account security.
To securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
To take effective steps to prevent money laundering, fraudulent activity, and unauthorized access.
To analyze user experience and improve the platform's functionality and game selection.
To provide fast and accurate resolution of issues through 24/7 Bengali-language live chat and email support.
To provide relevant offers, cashback, and VIP benefits based on your gaming activity.
4. Sharing Information with Third Parties
ca333 does not sell your personal information or transfer it to third parties for commercial purposes. However, specific information may be shared in the following limited circumstances:
Payment Processors
Only transaction-related information is shared with the relevant financial institutions for processing bKash, Nagad, Rocket, Upay, and bank transfers.
Game Providers
Game software providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming may receive limited technical data to manage game sessions.
Legal Obligations
Information may be provided as legally required in response to a court order or a lawful request from a competent authority. In such cases, we provide only the minimum necessary information.
5. Cookies and Tracking Technology
The ca333 website uses cookies and similar technologies. Cookies are small data files stored in your browser. The types of cookies we use are described below:
Essential for maintaining login sessions, saving language preferences, and managing security tokens. Without these, the platform cannot function properly.
To analyze how users navigate the site. The information collected is aggregated and statistical — not personally identifiable.
To remember your preferences (game filters, display settings, etc.) so that your experience is more convenient on your next visit.
You can disable cookies from your browser settings. However, disabling essential cookies may disrupt login and some services.
6. Data Security Measures
SSL Encryption
The ca333 website uses the highest standard SSL/TLS encryption technology. As a result, all data transmitted between your browser and our servers remains fully encrypted and is impossible for third parties to read.
Secure Data Storage
All data is stored in encrypted form on secured servers. Payment information is not stored directly on ca333's servers — it is handled exclusively by authorized payment gateways.
Access Controls
Access to your personal information is granted only to authorized staff who need it to provide services. Every access is logged and regularly audited.
Regular Security Audits
ca333 conducts regular security assessments and penetration tests. Any vulnerabilities identified are resolved quickly. Our security team monitors systems 24/7.
7. Data Retention Period
ca333 does not retain any information longer than necessary. Data retention periods are determined based on the following policies:
- Active accounts: All information is retained for as long as the account remains active. This data is needed to ensure your service and maintain transaction history.
- After account closure: Financial transaction and identity verification data is generally retained for a defined period after account closure — due to fraud investigations and legal obligations.
- Technical logs: Server logs and access logs are retained for a limited period and then automatically deleted.
- Cookies: Session cookies are deleted when the browser is closed. Persistent cookies are automatically deleted when their defined expiry period passes.
8. Your Data Rights and Controls
ca333 believes you have full rights over your own data. Your main rights are described below:
Right to Access
You can request to view the information stored in your account at any time. We will provide a complete copy of all information we hold about you.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. Contact our support team via live chat or email.
Right to Erasure
After closing your account, you can request that your personal data be deleted. However, certain information may be retained for a defined period due to legal obligations or fraud investigation requirements.
Right to Data Portability
You can request an export of your personal data in a structured format. This is available through customer support.
Right to Object to Processing
You can stop marketing communications (email notifications). This can be done through your account notification settings or by contacting customer support.
Right to Restrict Processing
In certain circumstances you can request that the processing of your data be restricted. Data processing will be suspended until an investigation or dispute is resolved.
To exercise any of the rights above, contact our customer support: [email protected] — we are available 24/7 to assist you.
9. Protection of Minors
For ages 21 and above only
ca333 strictly ensures that this platform is for adults only — that is, those aged 21 or above. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If a person registers by providing a false age and is later found to be a minor, their account will be closed immediately, the collected data will be deleted, and any deposited funds may be refunded or forfeited in accordance with applicable rules.
If a parent or guardian suspects that their minor child has used ca333, please contact us immediately at [email protected].
10. Changes to the Privacy Policy
ca333 may update this privacy policy from time to time, due to legal changes, technological developments, or expansion of services. If there are any significant changes to the policy:
- The update date on this page will be changed.
- Registered email addresses may be notified of the changes.
- A notification may be displayed immediately after logging in to the platform.
- For significant changes, consent will be obtained again.
Continuing to use ca333 after changes have been made will be considered as your agreement to the new policy. If you do not agree, you may close your account and contact our customer support regarding this.
Contact and Support
Have a question about privacy?
If you have any questions about this privacy policy, any requests regarding your data, or any concerns, please contact our team. We are ready to provide support in Bengali 24/7.
For more information, see our other policies: Terms and Conditions • Responsible Gaming • FAQ